Emergency Services

(215) 770-9289 — Call Now. We Answer 24/7. No extra charge for nights, weekends, or holidays. Same rate day or night, every day of the year. Emergency HVAC and plumbing service. No membership required. One call handles both.

If You’re in a Crisis Right Now

Seven out of ten HVAC and plumbing companies in this area close by 5 PM. We don’t. If you’re reading this at midnight or on a Sunday or in the middle of a storm, we’re answering the phone. Not a voicemail. Not an answering service that takes a message. Us. Call (215) 770-9289.

What to Do Right Now — Before We Arrive

If you smell gas: Leave the house immediately. Don’t flip any light switches or use anything electrical. Call 911 from outside. Then call us. Don’t go back in until the gas company clears the house.

If a pipe burst: Find the main water shutoff and turn it off. It’s usually in the basement near the front wall of the house or near where the main line enters. Once the water is off, call us.

If sewage is backing up: Stop using every drain and toilet in the house immediately. Don’t run the sink, don’t flush, don’t run the dishwasher. Then call us.

If the furnace stopped: Check the thermostat settings and the circuit breaker first. If neither fixes it, call us — don’t wait to see if it comes back on. In cold weather, a dead furnace means frozen pipes by morning.

If the sump pump failed during a storm: Check whether a battery backup pump is engaged. If not, call us immediately. Active flooding in a basement reaches HVAC equipment fast.

Carbon monoxide alarm: Get everyone out of the house, including pets. Call 911. Then call us. Don’t go back in until both the fire department and we have cleared the equipment.

HVAC Emergencies We Handle

Furnace not working in winter. In a Pennsylvania winter, a furnace failure overnight isn’t just a comfort issue — it’s a frozen pipe emergency waiting to happen. We respond immediately, day or night.

No heat with vulnerable occupants. Elderly family members, infants, or anyone with a medical condition that’s sensitive to cold. Don’t wait until morning.

Gas smell from a furnace, boiler, or water heater. See the steps above. Evacuate first, then call.

Carbon monoxide detector alarming. Same — evacuate, call 911, then call us for equipment inspection once the house is cleared.

AC failure during extreme heat. Aging systems fail when they’re pushed hardest. Summer heat with vulnerable occupants in the home is a medical situation, not an inconvenience.

Boiler leaking or pressure relief valve discharging. A boiler leak is a plumbing emergency as much as an HVAC emergency — water pressure issues, pipe damage, and flooding can all follow. We handle the full scope.

Plumbing Emergencies We Handle

Burst pipe flooding the house. Shut the main water off first, then call us. Every minute water runs, it finds new places to go — walls, floors, the furnace, the water heater.

Frozen pipes. Whether they’ve burst yet or not. If the heat has been off long enough to freeze pipes, call us before they let go.

Main sewer line backup. Sewage coming up through floor drains means the main line is fully blocked. Stop using all water in the house and call immediately. This does not get better on its own.

Water heater leaking or flooding. An active water heater leak in a basement reaches adjacent HVAC equipment fast. We handle the water heater and assess the surrounding equipment in one call.

Overflowing toilet that won’t stop. Shut the water supply valve behind the toilet — it’s on the wall or floor near the base, turn it clockwise until it stops. Then call us.

Sump pump failure during a storm. Flooding plus power outage is the worst-case scenario. We respond, and we can assess any HVAC or mechanical equipment that’s been reached by the water.

Why NESP for an Emergency

No surcharge. Ever. The price at 2 AM on Christmas is the same as 2 PM on a Tuesday. No overtime fees, no emergency markup, no after-hours premium. We made this decision because people in emergencies shouldn’t be punished for the timing of the problem. We’re stating it plainly because most companies don’t.

True 24/7 — no membership required. Some local competitors restrict emergency service to plan members. We don’t. Emergency service is available to everyone who calls. Compass Care members receive priority scheduling — they go to the front of the queue — but we’re not turning anyone away at midnight.

One call for HVAC and plumbing. A furnace failure in January can produce burst pipes within hours. A gas leak can involve both the supply line and the appliance. A flooded basement damages the HVAC equipment sitting in it. Most emergency companies handle one trade. We handle both, in one dispatch, with one crew. You don’t need to find a second company at 2 AM.

Local response from New Hope. We’re at 83 South Main Street in New Hope, PA. Not a regional call center dispatching a subcontractor from an hour away. A family business, over 30 years in the trades, in the area we’re serving.

After the Emergency Is Over

An emergency call solves the immediate problem. The follow-up is what prevents the next one. Our furnace repair and AC repair pages cover what comes after an HVAC emergency. Pipe repair covers permanent fixes after a burst pipe. Sump pump covers battery backup installation — the thing that prevents the next flood. Gas line services covers the follow-up repair after a gas emergency. If you’ve had an emergency and want to make sure it doesn’t happen again, our Compass Care maintenance plans are built around catching these failures before they occur — and members receive priority emergency scheduling when something does go wrong.

Call Now — (215) 770-9289

Available 24 hours a day, 7 days a week, 365 days a year. No extra charge for nights, weekends, or holidays. HVAC and plumbing. One call.